Essential Skills for Leading and Managing Others

Traditional Classroom: 1-day
Virtual Instructor-led: Two 3-3.5 hour sessions; Three 2-hour sessions

This course is focused on strengthening management and leadership skills through understanding the role of the manager in creating and managing positive change and using foundation tools to build effective teams, manage communications, and effectively facilitate team meetings. Participants use their own supervisory and management challenges as their “case example” throughout the learning process and practice applying the tools, skills, and techniques to their own management situations.

Target Audience

Individuals who will benefit from this course include mid-level and front-line supervisors and managers and team leaders. The program is especially useful for "home-grown" supervisors and managers who have come up through the ranks of their organization.

Learning Objectives

Enhance your understanding, skills, and abilities to be successful in the role of a manager.
Know your manager strengths and grow your potential.
Work effectively with difference — adapt and adjust your own style to communicate and influence effectively.
Develop performance management strategies and best practices.
Describe and demonstrate the leadership mindset.
Utilize emotional intelligence to navigate difficult situations.

Course Outline

Module 1: The Manager’s Role

Introductions
Skills Needed
Qualities and Behaviors of Effective Managers
Challenges and Needs

Module 2: Managing Performance

Review of Session 1
Seven Factors of Job Performance
Setting Performance Expectations
Situational Leadership
Delegation and Motivation
Bridge Work: Watch Two Videos

Module 3: Interaction Skills/Managing Difficult Situations

Review of Session 2 and Bridge Work
Skills and Behaviors
Challenging Conversations
Utilizing Emotional Intelligence
The Art of Feedback
Course Summary
Ongoing Actions — Action Planning

MDV4002a Course Code

For more information on this topic, as well as how Corporate Education Group can help power your organization’s performance, contact us via email or call 1.800.288.7246 (US only) or +1.978.649.8200. You can also use our Information Request Form!

Practice Area

Management and Leadership