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EmailProductive Conflict Using Everything DiSC®
- Traditional Classroom: 1-day
- Virtual Instructor-led: Two 3-3.5 hour sessions or Three 2-hour sessions
There are two types of workplace conflict: functional and dysfunctional. Functional conflict is valuable, productive, and healthy. This kind of constructive conflict is often driven by judgmental differences about how to achieve common objectives, and we want to stimulate it, as it leads to innovation, insight, and deeper, richer relationships.
Dysfunctional conflict, however, is stressful and harmful. It tends to focus on personal incompatibilities and disputes, and it rarely brings any benefit to the organization. In this interactive session we will explore the many factors that contribute to how human beings respond to conflict. You’ll learn how psychological type impacts our choices in an emotionally charged situation, examining five approaches to handling conflict, and identify concrete actions to increase self-awareness and your ability to regulate — and choose — your responses.
Target Audience
Individuals who will benefit from this course include anyone at any level of the organization who is interested in gaining insight into the interpersonal drivers of conflict in order to better manage conflict.
Course Objectives
- Identify your own default responses to conflict and recognize them in action.
- Transform destructive conflict responses into productive responses.
- Recognize key aspects of a physiological response to conflict.
- Utilize selected tools and techniques to “defuse” an emotional situation.
Pre-Course Assignment
Complete the online Everything DiSC® Productive Conflict Assessment.
Course Outline
The Anatomy of Conflict
Conflict Through the Lens of Everything DiSC®
- Your DiSC Style and Conflict
- Activity: DiSC Style Values and Stressors
- How DiSC Styles Interact in Conflict
- Conflict Response Comparisons
Destructive Conflict Responses
- Your Responses to Conflict
- Activity: Deal with Others’ Destructive Responses
- Activity: Why Do I Do This? Discussing Your Responses
Recognizing and Reframing Automatic Thoughts
- Video: Changing Your Response
- Activity: Reframing Automatic Thoughts
Video Vignettes and Application
Choosing a Productive Conflict Response
Creating Your Personal Action Plan
MDV096-6 Course Code
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