Management and Leadership

Empowering Others Through Successful Delegation

• Traditional Classroom: 1/2-day
• Virtual Instructor-led: One 3-hour session or Two 90-minute sessions

Regardless of your role in an organization, delegation and feedback are a critical part of your career journey. Learning to do both well will open many doors for you, helping you earn trust, build relationships, develop others, and achieve results. Doing one or both poorly will stunt your career growth and limit your options.

Effective delegation is done mindfully, intentionally, and with clarity… and it is followed by feedback that is specific and motivating. This positive cycle of communication drives growth and creates change. It also increases engagement and productivity.

In this interactive session we will focus on delegation: what it is, why it is difficult, and how to do it successfully to empower and elevate others. We will explore delegation best practices using various techniques and conversational guidelines as well as through collaborative activities, discussion, and scenario work.

Target Audience

This course is designed for new and experienced managers, leaders, team leads, and team members who want to build their confidence and competence in delegation and feedback situations.

Learning Objectives

• Describe the relationship between delegation and feedback.
• Unmask common excuses for not delegating to others.
• Identify mistakes frequently made in delegation.
• Utilize a model to decide what to delegate and to whom.
• Leverage conversational guidelines to role play a real-life delegation scenario.

Course Outline

What Delegation Is... and Is Not

• Kickoff Question: What is the relationship between delegation and feedback?
• Spectrogram Activity: How effectively do you delegate?
• Top 10 Reasons Why People Have Difficulty Delegating
• Group Activity: Making a Case for Delegation

How to Delegate Effectively

• Individual Activity: What Do I Delegate?
• Class Activity: the Delegation Game
• How to Delegate
• Mistakes Often Made in Delegation

Delegation Role-Play

• Individual Activity: Identify Your Scenario
• Group Activity: Role-Play in Groups of 3
• Class Activity: Role-Play Debrief

MDV703-3 Course Code