Communication Excellence

  • ½-day session Duration
  • MDV1370 Course Code

Course description

Communication is the number-one skill needed for professional success, but it’s often the area people struggle most with. The good news is that with practice, communication skills can be honed and developed, enhancing relationships, confidence, and your standing in the workplace. The goal of this course is to jumpstart your professional success by enhancing your written and verbal communication skills.

Who should attend

Individuals who will benefit from this course include project managers, program managers, business relationship managers, functional managers, leaders, team members, and individual contributors who want to develop their communication skills to enhance their professional success.

Course Objectives

  • Articulate concrete ways to engage your communication “audience” either virtually or in person.
  • Explain the importance of tailoring your message to meet the needs of the receiver.
  • Match messages to the appropriate media using real-life scenarios.
  • Practice using key skills involved in being clear and concise.
  • Recognize key components that contribute to making a successful recommendation.

Pre-Course Work

  • Read: "Learn When to Say No" by Bruce Tulgan (15 minutes)
  • Everything DiSC Self-Assessment (optional)
Course Outline
Getting Started
  • Objectives and Introductions
  • Assessing Your Communication Comfort Level
Foundation Concepts
  • Elements of In-Person and Virtual Communication
  • The Goal of Communication — To Be Understood
  • Communication Filters
Everything DiSC® Review
  • DiSC Overview
  • Class Activity: Guess the DiSC Style
  • Identify Your DiSC Style
  • Tailoring Your Approach to Your Audience
  • Group Activity: Flexing Your DiSC Style
The Importance of Clarity and Conciseness
  • Why Is Clarity So Important?
  • Class Discussion: Flexing Your Communication Style
  • Email Style
  • Skills Involved in Being Clear and Concise
    • Paraphrasing, Clarifying, Synthesizing, Summarizing
  • Guidelines for Communicating “Up”
  • Group Activity: Making a Recommendation
Summary and Next Steps