Practice Area

Management and Leadership

Building Strong Relationships

  • Traditional Classroom: ½-day
  • Virtual Instructor-led: One 4-hour session; Two 2-hour sessions; One 3-hour session

Building productive relationships with partners and establishing yourself as a trusted colleague is critical to effective business relationship management. The goal of this course is to enhance your ability to build empathy and leverage it to grow and sustain strong relationships at work.

Target Audience

Individuals who will benefit from this course include project managers, program managers, business relationship managers, functional managers, leaders, team members, and individual contributors who want to develop their relationship skills and better connect and communicate with those they need to influence.

Learning Objectives

The program is highly interactive, including group discussion, experiential exercises, and self-reflection. Key objectives include:

  • Describe an environment of psychological safety and how it impacts team performance
  • Identify the components of “the trust equation” and the interaction between them
  • Articulate a business case for building trust
  • Self-assess on key metrics of credibility
  • List the benefits of having empathy as a team norm
  • Demonstrate active listening skills

Pre-Course Work

  • Read: “Six Top Business Networking Tips for Ambitious Professionals (15 minutes)
  • Watch: Simon Sinek “On Empathy” (14 minutes)

Course Outline

The Business Case for Trust
  • Class Activity: The Keys to Building Strong Relationships
  • Google’s Project Aristotle — What Makes the Perfect Team?
  • Psychological Safety
  • Breakout Group Activity: Balancing the Trust Equation
The Speed of Trust
  • Video: Stephen M.R. Covey — The Speed of Trust
  • How to Build Trust Among Stakeholders
  • Individual Activity: Credibility Self-Assessment
  • Breakout Group Activity: Sharing Assessment Results
  • The 13 Behaviors of High Trust
  • Class Discussion: Demonstrating Presence
Trust and Empathy
  • Definition of Empathy
  • Class Discussion: Simon Sinek on Empathy — Review of Pre-work
  • Workplace Empathy
  • Video: Dr. Brené Brown — Empathy
Building Relationships Using Emotional Intelligence
  • Daniel Goleman’s Five Components of Empathy
  • Four Domains of Emotional Intelligence
  • Three Levels of Listening
  • Active Listening — Verbal and Nonverbal Components
  • Paired Activity: Practicing Active Listening
Summary and Next Steps

MDV1515 Course Code

For more information on this topic, as well as how Corporate Education Group can help power your organization’s performance, contact us via email or call 1.800.288.7246 (US only) or +1.978.649.8200. You can also use our Information Request Form!

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