Course description

This course provides an introduction to the principles, methodologies, and tools required to manage the processes, activities, and reporting relationships in a process-centric organization. The course focuses on the development of a process architecture and especially on defining value chains and process performance measures, and aligning them with the organization’s strategic goals. The course relies on the use of business process frameworks and benchmarks to quickly create an architecture and a performance measurement system. Similarly, the course focuses on defining performance measures and aligning them to organization strategies and to specific value chains and processes. The alignment of performance measures relies on a balanced scorecard approach, adopted for process work.

The course also considers process governance issues and how one can align core processes with enabling processes and resources to create a comprehensive process architecture.

Finally, the course considers how an organization can establish a BPM Center of Excellence that manages process work at the enterprise level, monitoring processes and prioritizing process change efforts.

Who should attend

This course is designed for managers of organizations that seek to move beyond departmental process improvement initiatives and establish an enterprise-wide understanding of process and an enterprise-wide approach to process management and measurement. This BPM course is a must for business and IT strategists and managers as well as analysts and designers involved in process-managed organizations, process-based change, and automation of process solutions. Process stewards/owners, program managers, change agents, and organizational design professionals will all benefit from the content and interaction.

Prerequisites

MDP260 Principles of Business Process Management

What you will achieve

• Understand the value and uses of a process architecture.
• Understand the relationship between business strategy, stakeholder concerns, and how they align to a business process architecture.
• Understand the principles needed to analyze, architect, model, and maintain a sustainable process architecture.
• Understand how a process architecture can be used to organize and align all of the support resources used in the organization.
• Understand how to organize a process performance system.
• Understand how to organize a process governance system.
• Understand which tasks and processes a BPM Center of Excellence should undertake.

What you will learn

• How to organize and document the relationships between organization strategy, value chains, and key business processes or competencies
• How to develop a model of all of the processes in an organization
• How to analyze and design a process performance system

Course Outline

Understand Enterprise Context

Define High-Level Process Architecture

Validate Process Architecture

Define Measurement System

Identify the Priority Processes for Improvement

Develop Roadmap

Establish Process Governance

Align Enterprise Capabilities

Establish the Center of Excellence (CoE)