Course description

This course builds on the methods and techniques introduced in the BPTrends Associates’ course Introduction to Business Process Modeling, Analysis and Design. It uses the same methodology and approach and assumes a familiarity with basic modeling techniques and provides more in-depth information about analysis, measurement, and redesign techniques. Where the first class stresses basic diagramming and analysis techniques, this class examines advanced techniques. We will, for example, consider how to prioritize a set of processes for redesign. This class will consider a new case study and give students a chance to work through the entire case study. We will drill deeper into the methodology to solve some of the more complex problems encountered in process redesign, focusing on both innovation and improvement techniques.

Who should attend

This class is designed for business, process, and systems analysts as well as process improvement project managers with some process project experience who are interested in expanding their knowledge, understanding, and skills in order to solve more challenging process problems. This session is intended for individuals who have participated in process improvement projects and wish to broaden their knowledge and capabilities.

Prerequisites

This course assumes that participants have taken the BPTrends Associates’ courses Principles of Business Process Management (BPM) and Introduction to Business Process Modeling, Analysis, and Design and are familiar with the BPTA methodology, basic analysis worksheets, process scoping, and BPMN modeling.

What you will achieve

• Understand advanced process analysis techniques and when to use them.
• Prioritize a set of processes for improvement.
• Model specific sets of procedures.
• Understand and apply various ways of measuring process performance.

What you will learn

• How to use a number of advanced process analysis and redesign techniques
• How to deal with a number of more complex redesign problems
• How to determine when to apply more advanced process analysis techniques over traditional approaches

Course Outline

Quick Review of the BPTrends Methodology

The Victoria Hotel Case

Drilling Down into the Scope & Flow of a Problem

KPIs and Project Measures

Modeling and Analyzing Service Processes

Modeling & Analyzing Customer Processes

Analyzing Decisions with Business Rules

Advanced Techniques

Prioritizing Processes for Redesign

Managing Processes on a Daily Basis