Introduction to Business Process Modeling, Analysis and Design

  • 4 day(s)Duration
  • 2.8 CEU/28 PDUCredits/Units
  • MDP262CCourse Code
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  • This course is part of the Business Process Management Professional program that provides the practical tools and foundation used in analyzing business processes and redesigning or improving processes.

Course description

This course provides an introduction to the skills and techniques required to analyze and design new processes or to redesign and improve existing processes. This course focuses on identifying opportunities for process change and presents the process analysis, modeling, and design techniques and tools required to improve performance. Participants will learn to scope specific processes using graphical models to document results, and they will learn how to define measurement techniques for evaluating outcomes. They will also learn how to model as-is and to-be process workflows using BPMN notation. The course is organized around a universally applicable case study that will be developed by attendees working in teams. The approach is hands-on and business-oriented, and attendees will be able to immediately apply what they learn within their own organization.

Who should attend

This course is designed for business analysts and manager/practitioners responsible for the design and redesign of business processes and provides a comprehensive introduction to the skills and techniques used in analyzing business processes and redesigning or improving processes. This analysis and design course is a must for analysts and designers involved in process-based change. TQM, Lean and Six Sigma team members, requirements specialists, project managers, HR competency professionals, and change agents will all benefit from the knowledge and skill acquired in this course.


MDP260 is a prerequisite for all courses in the BPM Curriculum.

What you will achieve

  • Understand the principles and benefits of proven analysis and design techniques.
  • Understand how to identify opportunities for improving business process performance.
  • Understand the roles and responsibilities of the people in the process.
  • Understand how to use best practice techniques and tools to model, measure, analyze, and redesign business processes.

What you will learn

  • Appropriately analyze and scope a business process problem.
  • Create BPMN process flow diagrams.
  • Select and apply the proper tools and techniques to model, analyze, manage, measure, and improve processes.
  • Apply creative thinking approaches and design techniques to process improvement.
  • Develop critical measures for evaluating business process performance.
  • Develop and apply testing and validating methods to new process designs.
Course Outline
Basic Concepts
  • Redesign Methodology
  • Business Process Projects
  • Business Processes
Redesign Methodology Phase 1: Understand Project
  • Stakeholders, Interactions, and Measures
  • Process Vision Statement
  • Process Scope
  • Gap Model
  • Redesign Evaluation Criteria
  • Process Decomposition
Redesign Methodology Phase 2: Analyze Process
  • As-Is Process Modeling
  • Process Flow Notation and Diagrams
  • Process Flow Swimlane Diagrams
  • As-Is Process Analysis
  • Measurements
  • Analytic Tools and Techniques
  • Quick Wins
Redesign Methodology Phase 3: Redesign Process
  • From As-Is to To-Be
  • Innovation
  • Trends
  • Best Practices
  • Benchmarking
  • Frameworks
  • Modeling Redesign Patterns
  • Common Approaches
  • Lean
  • Process Capability Redesign
  • Creative Thinking Tools
  • To-Be Process Model Creation
  • Feasibility of Design
Implementation and Roll-Out Phases Overview
  • Implementation Projects
  • Roll-Out Requirements
Information Gathering by Phase
Change Management