Advanced Techniques for Process Improvement and Innovation

This course builds on the methods and techniques introduced in the BPTrends Associates’ course Introduction to Business Process Modeling, Analysis and Design. It uses the same methodology and approach and assumes a familiarity with basic modeling techniques and provides more in-depth information about analysis, measurement, and redesign techniques. Where the first class stresses basic diagramming and analysis techniques, this class examines advanced techniques. We will, for example, consider how to prioritize a set of processes for redesign. This class will consider a new case study and give students a chance to work through the entire case study. We will drill deeper into the methodology to solve some of the more complex problems encountered in process redesign, focusing on both innovation and improvement techniques.

Prerequisites

This course assumes that participants have taken the BPTrends Associates’ courses Principles of Business Process Management (BPM) and Introduction to Business Process Modeling, Analysis, and Design and are familiar with the BPTA methodology, basic analysis worksheets, process scoping, and BPMN modeling.