Cross-Cultural Training

  • 1 day(s)Duration
  • MDI1551Course Code
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Course description

Managing a virtual team or a complex project with members working from different locations is challenging enough. When a mix of cultures is involved, misunderstandings and mistaken assumptions can quickly derail even the most talented team. This workshop explores the aspects of teamwork that most often trip up global teams if cultural differences are not acknowledged, discussed, and worked through.

In this highly interactive session, participants learn how to identify and address the cultural differences that have the greatest impact on team collaboration and communication, using small-group activities, scenarios, and large-group discussions.

Who should attend

Individuals who will benefit from this course include managers, team leaders, project managers, and members of global teams who want to take better advantage of the rich diversity of global teams by learning how to work together more effectively. This workshop will be equally valuable for those coming from different teams or intact teams. This workshop is designed for a group of 10-20 participants. While intact teams may derive the greatest benefits, members from a cross-section of teams will also benefit.

What you will achieve

  • Learn which dimensions of culture most often affect teamwork, communications, and collaboration.
  • Appreciate and take advantage of differences in cultures, time zones, and approaches.
  • Understand how to bridge cultural differences through the creation of agreed-upon operating norms.
Key Takeaways
  • The “iceberg” model of cultural differences — How and why it can be so difficult to understand cultural differences that are not easily visible
  • Eight dimensions of culture — Introduction to “culture mapping” why it’s vital for global teams
  • Understand how stereotypes can help or hurt successful collaboration
  • Creating team operating norms — Learn and practice examples that can be modified for any global team
  • Relationship building and cultivating trust across cultures– Learn tips and techniques for building strong relationships by understanding and appreciating cultural differences
  • Prepare to apply tips and techniques to real-life situations

What you will learn

Course Prework

Participants will complete an online survey and read one or two assigned articles before the workshop.

Course Outline
Module 1: Why Cultural Differences Matter
  • Workshop Overview, Agenda, and Meeting Norms
  • The Benefits of Diverse Perspectives, Different Time Zones
  • The Special Challenges Global Teams Face
  • The Danger of Ignoring Cultural Differences
  • Culture as an Iceberg
Module 2: Understanding and Identifying Stereotypes
  • When Stereotypes and Generalizations Are Useful vs. Harmful
  • Exercise: The Importance of Identifying Our Own Prevailing Stereotypes
  • Exercise: The Importance of Understanding How Other Cultures Regard Us
Module 3: The Eight Dimensions of Culture — The Culture Map
  • Cultural Relativity
  • Introducing the Eight Dimensions of Teamwork Most Likely to be Affected by Cultural Differences
  • Group Discussion: Applying “Ahas” to Real-Life Situations
Module 4: Seeing Beyond the Stereotypes
  • Understanding Why and How Certain Cultures Behave in Certain Ways
  • Exploring Key Differences, Including Communication Styles, Information Sharing, Decision Making, and Teamwork
Module 5: “Quick Clinic” to Address Pressing Challenges
  • Small Group Exercise: Surface Challenges and “Crowdsource” Possible Solutions
  • Large Team Debrief
Module 6: Creating a Unified Team Culture, Shared Team Charter
  • The Importance of Creating a Team Charter
  • Practical Steps for Developing Shared Communication Norms as a First Step
  • Exercise: Create Sample Operating Norms to Share with the Large Group
Module 7: Case Study — The World’s Largest Candy Conference
  • Case Review
  • Exercise: Small Groups Each Tackle One of Three Big Challenges
  • Group Discussion and Sharing