Diversity, Equity, and Inclusion

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Target Audience

Individuals who will benefit from this course include new and experienced managers, supervisors, team leaders, and individuals who want to strengthen their relationships and build trust and connection with others.

Program Objectives

• Identify the components of “the trust equation” and the interaction between them.
• Describe actions that build trust and demonstrate reliability.
• Articulate a business case for building trust.
• Self-assess on key metrics of credibility.
• List the 13 behaviors of high trust.
• Practice active listening techniques in a real-life scenario.

Course Outline

Module 1: Building Strong Relationships

• Welcome and Introductions
• Activity: The Key to Building Strong Relationships that Last
• What Are You Leaving in Your Wake?

Module 2: Balancing the Trust Equation

• The Trust Equation
• Activity: Applying the Trust Equation to Stakeholder Groups
• Video: “The Speed of Trust”

Module 3: The Business Case for Trust

• Trust and Organizational Performance
• The Four Cores of Credibility
• Activity: Credibility Self-Assessment
• 13 Behaviors of High Trust

Module 4: Trust and Empathy

• Leading with Empathy
• Empathy at Work
• Video: Empathy and Being Present

Module 5: Active Listening

• Three Levels of Listening
• Verbal and Nonverbal Active Listening Skills
• Activity: Paired Role-Play

Module 6: Course Summary and Next Steps

MDV829c Course Code