Practice Area

Diversity, Equity, and Inclusion

Creating Psychological Safety at Work

  • Traditional Classroom: ½-day
  • Virtual Instructor-led: One 4-hour session; Two 2-hour sessions; One 3-hour session

A work culture of psychological safety fosters true learning, critical thinking, agility, and growth. Candor and creativity are embraced, and mistakes are framed as opportunities to grow. In a psychologically safe environment, employees are encouraged to share their voices and think outside the box, and they feel welcome to bring their full, authentic selves to work.

What does it take to create and sustain psychological safety at work? What behaviors cultivate mutual respect and trust? What actions and norms erode it? And how do we stimulate productive conflict while continuing to strengthen relationships and enhance team performance? In this session we will explore ways to leverage a coaching mindset to develop, challenge, and support your team.

Target Audience

Individuals who will benefit from this course include new and experienced managers, supervisors, team leaders, and individuals who want to enhance connection, collaboration, and innovation on their team.

Program Objectives

  • Explain the benefits of psychological safety.
  • Articulate the critical connection between “failure” and success.
  • Identify ways to create intentional space to be in the Learning Zone.
  • Brainstorm team norms that promote psychological safety.
  • List critical coaching behaviors that foster trust, growth, and development.
  • Describe the four stages of psychological safety.
  • Distinguish between functional and dysfunctional conflict.

Course Outline

Module 1: Building the Foundation
  • Opening Activities
  • Psychological Safety, Performance, and Associate Well-Being
  • The Bridge Between Psychological Safety and Diversity, Equity, and Inclusion
  • Creating a Foundation of Trust
Module 2: Setting the Stage
  • Activity: Psychological Safety — Making It Real
  • Designing Experiences for Inclusion
  • Protecting the Learning Zone
  • Activity: Creating Team Norms
Module 3: Inviting Participation
  • Adopting a Coaching Mindset
  • Asking Powerful Questions
  • Three Levels of Listening
  • Activity: Closed Versus Open Questions
Module 4: Responding Productively
  • Two Types of Conflict
  • Stimulating Functional (Cognitive) Conflict
  • Demonstrating Emotional Intelligence
  • Psychological Safety and Accountability
  • Activity: Where Is Your Team?
Module 5: Putting It All Together
  • The Four Stages of Psychological Safety
  • Activity: Self- and Team Assessment
  • Creating a Productive Team Culture
  • Activity: Concrete Actions to Build Psychological Safety
Module 6: Summary and Next Steps

MDV2011c Course Code

For more information on this topic, as well as how Corporate Education Group can help power your organization’s performance, contact us via email or call 1.800.288.7246 (US only) or +1.978.649.8200. You can also use our Information Request Form!

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