Project Management

How to Communicate Successfully with Project Teams

• Traditional Classroom: 1-day
• Virtual Instructor-led: Two 3-3.5 hour sessions; Three 2-hour sessions

Participants will gain knowledge on how the project manager role influences team dynamics in project management and how to identify different team types and roles and the key elements in building high performance teams. Participants will also learn about the use of power and influence and their application in conflict management, negotiation, and leadership. Individual exercises combined with interactive group discussions and team workshops with role-play will allow participants to actively apply the learned techniques.

Target Audience

Individuals who will benefit from this course include project and program managers, project leaders, team members, management, and administration.

Learning Objectives

• Build effective leadership skills to increase project team efficiency and productivity.
• Improve team satisfaction.
• Significantly reduce team conflict.

Course Outline

Module 1: Project Manager Role

• Project Manager Responsibilities
• Project Manager Habits
• Project Environment
• Project Manager Competencies

Module 2: High-Performance Project Teams

• Team Development Models
• High-Performance Team Characteristics
• Performance Obstacles
• Team-Building

Module 3: Power and Influence

• Sources of Power
• Power in Project Management
• Increasing Project Influence
• Decision Making

Module 4: Conflict Management

• Sources and Causes of Conflict
• Conflict Management Process/Resolution

Module 5: Negotiation

• Establish BATNA and BAFO
• Negotiation Process
• Negotiation Tactics
• Negotiator Qualities

Module 6: Effective Leadership

• Leader vs. Manager
• Leadership Competencies
• Trust and Leadership
• Situational Leadership

MDP3011 Course Code