Management and Leadership

Coaching with Impact

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• Traditional Classroom: 1-day
• Virtual Instructor-led: Two 3-hour sessions

This course addresses the skills, mindset, and tools needed to ensure successful coaching interactions. Participants will learn the difference between coaching and mentoring and what successful developmental coaching requires. Essential aspects of creating the right coaching environment are discussed, including body language and interaction style, having critical conversations, asking good questions, and using active listening skills. Through practical application exercises, participants have the opportunity to practice strategies and approaches to help develop others.

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Target Audience

Individuals who will benefit from this course include organizations, leaders, and teams working in all sectors who are facing or find themselves in a crisis or emergency environment.

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Learning Objectives

• Describe the importance of aligning your coaching approach to meet the specific learning styles of associates.
• Apply the critical communication skills of establishing rapport, listening for understanding, and asking the right questions.
• Identify the characteristics of a successful coaching interaction.
• Apply the strategies and tactics for coaching, directing, and supporting.
• Exhibit confidence and adaptability in coaching conversations.
• Provide constructive feedback for growth and development.

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Key Takeaways

• Utilize the four components of communication: mental, visual, vocal, verbal.
• Understand how to assess and meet different learning styles.
• Develop a partnership to achieve developmental goals.
• Harness the power of listening for understanding.
• Follow an effective coaching process.
• Build confidence in delivering balanced developmental feedback.

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Pre-Course Work

Participants are sent a prework guide one week prior to the session to accelerate their learning experience in the classroom. The guide includes a quick and practical assessment, encourages participants to think about a specific coaching situation to focus on during the session, and has some recommended TED Talks.

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Course Outline

Introduction and Objectives

• Definition of Coaching
• Your Coaching Experiences
• Your Coaching Goals
• Anticipated Challenges
• Creating the Right Environment
• Partner Exercise — Get to Know People as People

Interaction Styles

• Personality and the Brain
• Interaction Styles Concept
• Learning Systems
• Patterns of Behavior
• Recognizing Inquiry or Advocacy
• Interaction Styles Quadrants
  • Emotive, Inquire, Advocate, Reserved
• Style Flexing
• How to Influence Different Styles

Dealing with Difference

• Choice and Control
• Focus on Outcome
• The Platinum Rule

Creating a Coaching Environment

• Ladder of Inference
• Create the Right Mindset
• Characteristics of a Good Coach

Coaching Communication Skills

• Critical Communications
• Asking Good Questions
• The Power of Listening
• Listening Concepts
• Active Listening
• Listening Fishbowl Demonstration
• Keys to Effective Listening
• Practice

Effective Coaching Process

• Critical Communications
• Asking Good Questions
• The Power of Listening
• Listening Concepts
• Active Listening
• Listening Fishbowl Demonstration
• Keys to Effective Listening

Summary and Close

• Ongoing Development Plan

MDV863 Course Code