Productive Conflict

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Portrait of Christa Kirby

Presented by

Christa Kirby — VP of Talent Development and Global Practice Director for Management and Leadership at CEG

A licensed psychotherapist, Christa integrates her global experience as a mental health professional with her passion for holistically developing leaders and teams. For 25+ years she has designed and delivered learning experiences across North America, Europe, Asia, and Africa.

Want to go deeper?

This webinar previews concepts from our half-day workshop on Productive Conflict. The full course distinguishes functional from dysfunctional conflict, walks through five different approaches to managing conflict, and includes a personal-response self-assessment so you know your default reaction before you’re in the moment.

Productive Conflict

Traditional Classroom · ½ day
Virtual Instructor-led · One 3-hour session or two 90-minute sessions

View the Course ›

About this webinar

Every workplace generates conflict — between teams with different priorities, between leaders and reports navigating change, between peers competing for the same resources. The leaders who handle conflict well aren’t the ones who avoid it; they’re the ones who recognize it early, respond intentionally, and use it as an opening for better communication and stronger relationships.

In this on-demand session, Christa Kirby walks through the practical mechanics of productive conflict: how to recognize the patterns that turn disagreement into damage, the conversation moves that defuse tension without avoiding it, and the mindset shift that lets you see conflict as information instead of threat.

What you’ll learn

Productive vs. destructive conflict — a framework for identifying the patterns that strengthen a team and the ones that erode it.

Language that moves a conversation forward — practical phrases and structures for difficult conversations that don’t shut the other person down.

De-escalation in real time — strategies for finding emotional neutral so you can respond rather than react.

Conflict as a leadership tool — how to use friction as a development moment rather than just a problem to fix.

Recognizing the patterns early — the cues that signal disagreement is about to turn personal, and how to redirect before it does.

The mindset shift — seeing conflict as information about what people care about, not a threat to be neutralized.

Ready to build a culture that handles conflict well?

The full half-day course on Productive Conflict can be delivered onsite, virtually, or as part of a customized leadership program. Talk to us about bringing it to your team. Call 1.800.288.7246 (US only) or +1.978.649.8200.

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