Mastering Crucial Conversations

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Portrait of Lisa Cox

Presented by

Lisa Cox — CPBA, CPVA; Trainer, Coach, and Consultant with Corporate Education Group

With more than 23 years developing associates, managers, directors, and senior leaders, Lisa assesses organizations and builds customized training programs around their goals, delivering them both virtually and face to face.

Want to go deeper?

An hour gives you the model and the vocabulary. The course is where you practise it — live, with feedback, on the conversations you are actually avoiding.

Mastering Critical Conversations

Management and Leadership · Instructor-led · Half-day

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About this webinar

In this 1-hour, on-demand webinar we will look at ways to build your “crucial conversation” skills, including the ability to deliver bad news with clarity and directness.

The skills learned in this webinar can be applied in person as well as virtually to successfully navigate sensitive situations and crucial communications in the workplace.

What you’ll learn

By the end of this webinar, you will be able to:

Listen — practice verbal and nonverbal active listening techniques.

Know yourself — describe your personal response to conflict along a spectrum.

Reset — leverage various techniques to re-establish emotional equilibrium.

Deliver bad news — utilize a seven-step model for delivering bad news effectively.

Practice — apply key skills in a real-life “critical conversation” scenario.

Ready to build these skills across your team?

CEG’s training programs can be delivered as a cohort program for your organization, with hands-on practice and real application. Talk to us about bringing it to your team. Call 1.800.288.7246 (US only) or +1.978.649.8200.

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