Mastering Critical Communications

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Portrait of Lisa Cox

Presented by

Lisa Cox — CPBA, CPVA; Trainer, Coach, and Consultant with Corporate Education Group

With more than 23 years developing associates, managers, directors, and senior leaders, Lisa assesses organizations and builds customized training programs around their goals, delivering them both virtually and face to face.

Want to go deeper?

An hour gives you the seven-step model and a first run at the scenario. The course is where you practise the conversations that actually keep you up at night — with coaching, feedback, and a second and third attempt.

Mastering Critical Conversations

Management and Leadership · Instructor-led

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About this webinar

In this 1-hour webinar we will look at ways to build your ‘critical conversation’ skills, including the ability to deliver bad news with clarity and directness.

The skills learned in this webinar can be applied in person as well as virtually to successfully navigate sensitive situations and crucial communications in the workplace.

What you’ll learn

Practice verbal and nonverbal active listening techniques — so the other person knows they have been heard before you say anything hard.

Describe your personal response to conflict along a spectrum — and recognize where you default under pressure.

Leverage various techniques to re-establish emotional equilibrium — yours and theirs, when the conversation heats up.

Utilize a seven-step model for delivering bad news effectively — a structure you can lean on when the message is unwelcome.

Practice key skills in a real-life ‘critical conversation’ scenario — applied, not just described.

Ready to build these skills across your team?

CEG’s training programs can be delivered as a cohort program for your organization, with hands-on practice and real application. Talk to us about bringing it to your team. Call 1.800.288.7246 (US only) or +1.978.649.8200.

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