Managing Performance Challenges with Confidence

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Presented by

Lisa Cox — Trainer, Coach, and Consultant at CEG

Lisa Cox, a trainer, coach, and consultant with Corporate Education Group, has over 23 years of experience in the professional development of associates, managers, directors, and senior-level leadership. She assesses and analyzes organizations and develops, implements, and evaluates customized training programs based on their needs and goals, delivering both virtually and face-to-face. Her certifications include Certified Professional Behavioral Analyst (CPBA), Certified Professional Values Analyst (CPVA), Situational Leadership Facilitator, and Diversity Champion and Trainer.

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This webinar draws on CEG’s broader Management & Leadership curriculum — coaching, feedback, accountability, and difficult conversations. Build these skills across your team through onsite, virtual, or fully tailored programs.

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About this webinar

Managing performance issues is one of the toughest — and most important — responsibilities for any leader. In this interactive on-demand webinar, you’ll gain practical strategies to address underperformance head-on while maintaining professionalism, empathy, and confidence. Whether you’re navigating tough conversations, crafting improvement plans, or handling escalating situations, you’ll walk away with the tools to lead with clarity and purpose.

What you’ll learn

Uncover root causes — diagnose performance challenges using a structured approach.

Lead honest conversations — hold productive, respectful performance conversations.

Build improvement plans — design and implement actionable performance improvement plans.

Hold people accountable — monitor progress and hold employees accountable with consistency.

Handle escalation — respond effectively when performance issues persist or escalate.

Ready to help your managers lead performance with confidence?

CEG helps organizations build coaching, feedback, and people-leadership skills through onsite, virtual, and customized programs. Talk to us about bringing this training to your team. Call 1.800.288.7246 (US only) or +1.978.649.8200.

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