Managing Conflict and Stakeholder Relationships

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Portrait of Christa Kirby

Presented by

Christa Kirby — VP of Talent Development and Global Practice Director for Management and Leadership at CEG

Christa Kirby is a licensed psychotherapist who integrates her global experience as a mental health professional with her passion for holistically developing leaders and teams. For the last 25 years, she has designed and delivered impactful learning experiences for companies, nonprofits, and non-governmental organizations all over the world. She has played a pivotal role in national and global initiatives focused on diversity, equity, and inclusion, civil society building, and conflict resolution — work that has taken her across North America, Western and Northern Europe, and to countries including Afghanistan, Bosnia, Croatia, Romania, Estonia, Ethiopia, India, and Singapore.

Want to go deeper?

Turning everyday tension into stronger relationships takes more than good intentions — it takes a shared framework and room to practice. CEG’s Management and Leadership training helps your team navigate conflict, align competing stakeholder priorities, and communicate with clarity and empathy. Available as public courses or tailored private cohorts.

Mastering Critical Conversations

Management and Leadership · Public or private delivery · Onsite or virtual

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About this webinar

Every day, we encounter conflict and manage relationships with a wide range of stakeholders, each bringing different priorities, expectations, and perspectives. Some conflicts are visible and direct, while others are subtle or unspoken. Regardless of how conflict shows up, it shapes how we communicate, make decisions, and sustain trust in our professional relationships. In this interactive webinar, we explore practical ways to navigate conflict effectively and strengthen stakeholder relationships by increasing awareness, empathy, and intentional communication.

What you’ll learn

Common sources of conflict — where workplace conflict actually originates, including the visible, the subtle, and the unspoken.

Stakeholder perspectives and priorities — how to understand the differing priorities and expectations each stakeholder brings.

Why conflict feels challenging — what makes conflict difficult to address, and how awareness and empathy shift the dynamic.

Practical strategies — concrete ways to manage conflict and maintain productive, trust-based stakeholder relationships.

Ready to help your team navigate conflict with confidence?

CEG helps organizations build the communication, conflict, and leadership skills that strengthen stakeholder relationships — through onsite, virtual, and customized programs. Talk to us about training your teams. Call 1.800.288.7246 (US only) or +1.978.649.8200.

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