Delivering HR with Impact: Elevating Your Service Mindset

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Presented by

Kathleen Bader — Senior Trainer and Consultant with Corporate Education Group

A results-oriented executive with over 25 years leading complex change for medium to large international companies across financial services, high tech, aerospace, education, and insurance. Her expertise is in directing transformational change efforts spanning people, process, organization design, data, and technology. Kathleen holds a BS in Engineering from West Point and an MBA from Harvard Business School.

Want to go deeper?

This webinar previews concepts from our 2.5-day course on Customer Service for HR Professionals. The full course goes further into the components of a service excellence mindset, applying customer service tools and techniques to HR-specific day-to-day functions, and navigating complex HR situations with professionalism and empathy — building credibility and trust across the organization.

About this webinar

In today’s highly complex, customer-driven world, customer service excellence is no longer limited to front-line roles. It is a mindset that should be embedded across all levels and functions of an organization in order to compete effectively. This interactive webinar is designed specifically for HR professionals who play a critical role in enabling organizational success from behind the scenes.

In this session, Kathleen Bader explores what it means to deliver service excellence when the “customer” is not only an external candidate, but also an internal colleague, hiring manager, cross-functional partner, or downstream stakeholder. You’ll learn how to deliver value through the lens of the customer — adapting your approach to meet the needs of others while upholding HR integrity and compliance — and leave equipped with a service-first mindset that builds credibility and trust across the organization.

What you’ll learn

Defining a service excellence mindset — what it actually looks like when service excellence is embedded in HR, not just bolted on as a slogan.

Defining your “customers” — recognizing every person whose work depends on you, from external candidates to internal colleagues, hiring managers, and downstream stakeholders.

The Five Levels of Customer Service — a framework for diagnosing where your current service experience lands, and where it could be.

How to create value for customers and colleagues — the moves that turn transactional interactions into experiences that build trust.

Service-first while staying compliant — how to deliver real value through the lens of the customer while upholding HR integrity and compliance obligations.

Building credibility across the organization — the cumulative effect of a service-first mindset on how HR is seen, sought out, and trusted by the rest of the business.

Delivering HR with Impact: Elevating Your Service Mindset

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Want to go deeper?

About this webinar

What you’ll learn

Ready to build a service-first HR team?