Communicating with Clarity and Impact

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Portrait of Susan Croft

Presented by

Susan Croft — PMP, CIPD (UK); Trainer and Consultant with Corporate Education Group

Over 20 years in sales, communications, marketing, and management training, plus public relations consulting for international organizations. Susan holds a post-graduate diploma in executive coaching from Bristol Business School and sits on the steering group for the European Commission’s Women in Industrial Research.

About this webinar

When the people you’re communicating with are busy, getting to the point clearly and succinctly makes all the difference.

Susan Croft shows how to communicate with greater brevity and impact. You’ll gain a deeper understanding of the communication process and practical ways to improve everyday interactions with colleagues, supervisors, clients, customers and other stakeholders.

What you’ll learn

Get to the point — craft succinct messages that busy people can act on.

Know what works — distinguish between effective and ineffective communication skills.

Turn tough moments around — transition elegantly from difficult questions or conversations to a positive discussion.

Influence positively — bring others with you in a constructive way.

Ready to build these skills across your team?

CEG’s training programs can be delivered as a cohort program for your organization, with hands-on practice and real application. Talk to us about bringing it to your team. Call 1.800.288.7246 (US only) or +1.978.649.8200.

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