Building Trust and Connection

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Presented by

Lisa Cox — CPBA, CPVA, Situational Leadership Facilitator, Diversity Champion and Trainer; Trainer, Coach, and Consultant with Corporate Education Group

Lisa has over 23 years of experience in the professional development of business associates, managers, directors, and senior-level leadership. She assesses and analyzes organizations and develops, implements, and evaluates customized training programs based on the needs and goals of the organization, delivering both virtually and face-to-face.

Want to go deeper?

Trust and connection are foundational to leading well — and they’re one part of a bigger transition. This webinar is drawn from Building Trust and Connection, Session 3 of CEG’s Emerging Leaders Learning Journey, an interactive program that builds the full skill set new and aspiring team leaders need, from intentional communication to growing influence and giving effective feedback.

Emerging Leaders Learning Journey

Format · Virtual, instructor-led
Course Code · MDV2011

Explore the Journey ›

About this webinar

Trust is easy to name and hard to build. It isn’t a vague feeling between colleagues — it has identifiable components, observable behaviors, and a measurable effect on how teams perform. And empathy, far from being a soft extra, is one of the most practical tools a leader has for building it.

In this 1-hour on-demand webinar, Lisa Cox explores how to enhance your ability to build empathy and leverage it to grow and sustain strong relationships at work. You’ll look at what psychological safety actually is and why it drives team performance, break down the trust equation into its parts, and walk away with practical strategies for understanding others’ perspectives and creating more meaningful connections with colleagues and teams.

What you’ll learn

Psychological safety — describe what an environment of psychological safety looks like, and how it impacts team performance.

The trust equation — identify its components and understand how they interact to build or erode trust.

The business case for trust — articulate why trust matters in terms leaders and stakeholders will act on.

The 13 behaviors of high trust — know the specific, observable behaviors that build trust in practice.

Demonstrating empathy — explain concrete ways leaders show empathy, beyond good intentions.

Stronger connections — apply practical strategies to better understand others’ perspectives and deepen working relationships.

Ready to build trust and leadership skills across your team?

CEG’s management and leadership training can be delivered as a cohort program for your organization, with hands-on practice and real application. Talk to us about bringing it to your team. Call 1.800.288.7246 (US only) or +1.978.649.8200.

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