Mastering Difficult Conversations
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Mastering Difficult Conversations
No matter what position you hold in the workplace — VP, director, project manager, associate, or team member — you will no doubt face many instances where a difficult conversation is necessary. When faced with one, the following tactics can turn an uncomfortable interaction into a smooth one.
- Use emotional intelligence. Control the way you express your emotions and handle interpersonal relationships judiciously and empathetically.
- Don’t allow yourself to be emotionally hijacked. If you’re angry, don’t react aggressively; if you’re sad, refrain from becoming hysterical. Channel these feelings into positive reactions and choices driven by rational responses rather than emotional ones.
- Use active listening, advocacy skills, and positive body language. By avoiding an “I’m right, you’re wrong” mentality, you open yourself up to compromise and stand a better chance of understanding the other person’s point of view.
Difficult conversations come in all forms. Whatever the conversation, use emotional intelligence, active listening, and positive body language to help ensure a positive outcome.
Presented by
Crystell Anthony — M.Ed., MBTI®, Senior Trainer and Consultant with Corporate Education Group
Principal and founder of The Focus Group, Crystell has designed and facilitated training programs for executive, managerial, and administrative professionals in the public and corporate sectors since 1979, with programs installed in organizations across the globe.
Ready to build these skills across your team?
CEG’s training programs can be delivered as a cohort program for your organization, with hands-on practice and real application. Talk to us about bringing it to your team. Call 1.800.288.7246 (US only) or +1.978.649.8200.
