How to Communicate Successfully with Project Teams

  • 4 Hour Session
  • MDV1479 Course Code
  • Virtual Instructor-led Delivery Method
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Course description

Participants will be introduced to various forms of communication and the skills to effectively communicate critical project information in a concise, timely, and targeted format. Participants are provided examples, taking into consideration communication barriers, verbal and nonverbal messaging elements, group and electronic communications, and intercultural diversity.

Target Audience

Individuals who will benefit from this course include project managers, project leaders, team members, administration, and management.

Course Objectives

  • Develop effective communication techniques for communicating project information.
  • Evaluate and understand project stakeholders and their communication needs.
  • Effectively communicate your message to different audiences.
Course Outline
Module 1: Effective Communication Elements
  • Definition and Project Context
  • Communication Model and Forms
  • Constructive Feedback
  • Active Listening
Module 2: Communication Barriers
  • Filters and Selective Perceptions
  • Attitudes, Beliefs, and Values
  • Emotions and Meanings
  • Noise and Environmental Factors
  • Language and Misinterpretation
  • Differences and Assumptions
Module 3: Verbal and Nonverbal Communications
  • Written and Oral: Styles and Guidelines
  • Tactile: Handshaking Techniques
  • Spatial: Personal Space and Interaction
  • Vocal: Voice Pitch, Tone, Volume, and Pace
  • The 7%-38%-55% Rule: Study Findings
Module 4: Group Communications
  • Organizational Networks and Meetings
  • Interpersonal Communication Styles
Module 5: Electronic Communications
  • Teleconferencing/Videoconferencing
  • Social Media Use in Project Management
  • Email Etiquette, Structure, Methodology
Wrap-Up and Action Planning