CEG - Building Strong Relationships

Building Strong Relationships

Traditional Classroom: ½-day
Virtual Instructor-led: One 4-hour session; Two 2-hour sessions; One 3-hour session

Building productive relationships with partners and establishing yourself as a trusted colleague is critical to effective business relationship management. The goal of this course is to enhance your ability to build empathy and leverage it to grow and sustain strong relationships at work.

Target Audience

Individuals who will benefit from this course include project managers, program managers, business relationship managers, functional managers, leaders, team members, and individual contributors who want to develop their relationship skills and better connect and communicate with those they need to influence.

Learning Objectives

The program is highly interactive, including group discussion, experiential exercises, and self-reflection. Key objectives include:

Describe an environment of psychological safety and how it impacts team performance
Identify the components of “the trust equation” and the interaction between them
Articulate a business case for building trust
Self-assess on key metrics of credibility
List the benefits of having empathy as a team norm
Demonstrate active listening skills

Pre-Course Work

Read: “Six Top Business Networking Tips for Ambitious Professionals (15 minutes)
Watch: Simon Sinek “On Empathy” (14 minutes)

Course Outline

The Business Case for Trust

Class Activity: The Keys to Building Strong Relationships
Google’s Project Aristotle — What Makes the Perfect Team?
Psychological Safety
Breakout Group Activity: Balancing the Trust Equation

The Speed of Trust

Video: Stephen M.R. Covey — The Speed of Trust
How to Build Trust Among Stakeholders
Individual Activity: Credibility Self-Assessment
Breakout Group Activity: Sharing Assessment Results
The 13 Behaviors of High Trust
Class Discussion: Demonstrating Presence

Trust and Empathy

Definition of Empathy
Class Discussion: Simon Sinek on Empathy — Review of Pre-work
Workplace Empathy
Video: Dr. Brené Brown — Empathy

Building Relationships Using Emotional Intelligence

Daniel Goleman’s Five Components of Empathy
Four Domains of Emotional Intelligence
Three Levels of Listening
Active Listening — Verbal and Nonverbal Components
Paired Activity: Practicing Active Listening

Summary and Next Steps

MDV1515 Course Code

For more information on this topic, as well as how Corporate Education Group can help power your organization’s performance, contact us via email or call 1.800.288.7246 (US only) or +1.978.649.8200. You can also use our Information Request Form!