Building Strong Relationships

  • MDV1515Course Code
  • 2.5 hour Session
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Course description

Building productive relationships with partners and establishing yourself as a trusted colleague is critical to effective business relationship management. The goal of this course is to enhance your ability to build empathy and leverage it to grow and sustain strong relationships at work.

Who should attend

Individuals who will benefit from this course include project managers, program managers, business relationship managers, functional managers, leaders, team members, and individual contributors who want to develop their relationship skills and better connect and communicate with those they need to influence.

What you will achieve

The program is highly interactive, including group discussion, experiential exercises, and self-reflection. Key objectives include:

  • Describe why trust is important to your relationships at work, and define ways to build trust and foster connection.
  • Assess your credibility and build self-awareness.
  • Define empathy and describe its function in the business environment and importance in building relationships.
  • Define the five components of emotional intelligence and how to use each to strengthen your business relationships.

Pre-Course Work

  • Read: “Six Top Business Networking Tips for Ambitious Professionals (15 minutes)
  • Watch: Simon Sinek “On Empathy” (14 minutes)

Course Outline

Module 1: The Business Case for Trust
  • Class Activity: The Keys to Building Strong Relationships
  • Google’s Project Aristotle — What Makes the Perfect Team?
  • Psychological Safety
  • Group Activity: Balancing the Trust Equation
  • Video: Stephen M.R. Covey — The Speed of Trust
  • How to Build Trust Among Stakeholders
  • Credibility Self-Assessment
  • Characteristics of High Trust
Module 2: Trust and Empathy
  • Definition of Empathy
  • Workplace Empathy
  • Video: Dr. Brene Brown — Empathy
Module 3: Building Relationships Using Emotional Intelligence
  • Daniel Goleman's Five Components of Empathy
  • Four Domains of Emotional Intelligence
  • Active Listening — Verbal and Nonverbal Components
  • Paired Activity: Practicing Active Listening
Summary and Next Steps