Managing Virtual Teams

  • 2 day(s)Duration
  • 1.5 CEU/15 PDU/Credits/Units
  • MDV1002Course Code
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Course description

Virtual workers (teleworkers) are typically independent, task-oriented individuals who are driven by the completion of tasks. Molding together independent workers to form an interdependent team in a virtual environment presents unique risks and leadership challenges. This two-day (four-session) course will provide participants with the concepts, tools, techniques and best practices of virtual team development to mitigate the risks and overcome challenges. Utilizing hands-on, team-based exercises, participants will practice facilitation of concepts and tools.

Who should attend

Individuals who will benefit from this course include leaders/managers who have remote teams, project and program managers, sales and other distance managers, and remote team members.

What you will achieve

  • Develop best practices of facilitating in virtual environments.
  • Determine and apply leadership best practices for teleworkers.
  • Build rapport, gain trust, and manage group dynamics.
  • Create interdependent teams versus independent teams.
  • Effectively leverage technology in the virtual environment.
  • Develop project plans to effectively manage communications, scope, schedule, and risk on virtual teams.
  • Utilize conflict for growth versus destruction.
  • Increase morale through recognition and celebration.
Key Takeaways
  • Apply critical success factors and competencies for facilitating virtual team meetings.
  • Determine how preparation can prevent key risks of virtual teams.
  • Utilize conflict resolution techniques to successfully optimize and manage conflict.
  • Secure commitment and buy-in from virtual team members.

What you will learn

Course Outline
Module 0: Foundational Concepts
  • Introductions
  • Housekeeping
  • Course Structure
  • Course Learning Objectives
  • Course Evaluation (Critical Behaviors)
  • Opening Team Exercise (Characteristics of Teleworkers and Value to Organization)
Module 1: Forming a Virtual Team
  • Virtual Leadership Styles
  • Tuckman Jensen Model of Team Building
  • Creating the Launchpad
  • Technology
  • Kickoff
  • Ground Rules
  • Goals
  • Role Definition (RACI)
  • Teambuilding
  • Building Trust
Module 2: Planning (Yours, Mine, and Ours)
  • Planning Mindset
  • Project Plans for Virtual Teams
  • Communication Management Plan
  • Teleconferencing Best Practices
  • Cross-Cultural Communications
  • Scope Management Plan
  • Avoiding Scope Creep
  • Schedule Management Plan
  • Risk Management Plan
  • Risk Identification and Response
Module 3: Monitoring Progress of Virtual Teams
  • Monitoring Progress
  • Change Management
  • Conflict Management
  • Difficult Conversations
  • Poor Performers
  • Resistance to Change
Module 4: Celebrating Success Virtually
  • Theories on Human Motivation
  • Rewards and Recognition for Virtual Teams
Module 5: Course Summary and Individual Commitment
  • Teach-Back Exercise
  • Individual Commitment