Creating Team Harmony

  • 2 day(s)Duration
  • MDI1450Course Code
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Course description

This two-day workshop focuses on key success factors for influencing team members to work together to produce results. Successful leadership skillfully influences others by aligning and motivating them to creatively meet or exceed requirements, particularly in times of scarcity (time, money, resources).

Participants will examine key emotional intelligence concepts of self-awareness and sensitivity to others. They explore an individual’s contributions and performance versus team dynamics and collaboration. Discussions, role play, and small group exercises also investigate various motivation, delegation, and managing-up techniques.

Who should attend

Individuals and team members in all positions and at all levels can benefit from this course.

What you will achieve

  • Describe the dimensions of emotional intelligence and personal preferences.
  • Gain a fundamental understanding of human team dynamics.
  • Describe the core facilitating and influencing skills needed for a team to achieve a common goal.

What you will learn

Pre-Course Work

As prework, each participant may take an online Emotional Intelligence Assessment to evaluate five dimensions: self-perception, self-expression, interpersonal, decision making, and stress management.

Course Outline
Human Dynamics
  • How Are We Wired
  • Emotional Intelligence Model — Self-Awareness, Self-Regulation, Sensitivity to Others
  • Interpreting Assessment Results
Team Dynamics
  • Stages of Team Development
  • Team Agreements — Individual Independence versus Interdependence
  • Cultural Characteristics
Leader Impact
  • Human Universality — What Motivates Us
  • Why People Follow
  • Ways to Delegate
Facilitation and Communication Skills
  • Trust
  • Saying No
  • Handling Conflict
  • Power of Constructive Feedback — Eliciting and Giving
  • Delivering and Receiving a Difficult Message
  • Managing Up