Decision Making and Problem Solving

  • 1 day(s)Duration
  • MDI1445Course Code
  • send to printer

Course description

This one-day workshop course builds competency in decisiveness and effective problem solving. You will learn a three-step decision-making model and recognize ingredients that result in positive or negative outcomes. You also learn the six-step problem-solving wheel technique and practice applying its key concepts without using statistics.

Who should attend

Any individual, regardless of function, role, or level, will benefit from this course.

What you will achieve

  • Describe effective decision-making fundamentals.
  • Use a proven problem-solving technique.
  • Understand pitfalls — resisting solutions and ineffective decisions.

What you will learn

Course Outline
Module 1: Decision Making
  • Exercise: Decisive Role Models
  • Decision Making Model
  • Exercise: Pros & Cons — Individual versus Group Decisions
  • Indecision: Identifying Major Causes and Remedies
  • Pitfalls and Best Practices
Module 2: Problem Solving
  • Problem Solving Wheel Model
  • Exercise: Define the Problem and Write a Problem Statement
  • Analyzing the Problem’s Impact Through Multiple Stakeholder Lenses
  • Potential Solutions Generation Techniques (4 Techniques)
  • Exercise: Put into Practice — Generating Potential Solutions
  • Exercise: Problem Solving Challenges
  • Solution Selection and Planning
  • Exercise: Implementation Best Practices
  • Pitfalls and Best Practices