Course description

This course addresses an approach to help ensure successful coaching interactions. Participants will learn the difference between coaching, mentoring, and managing, and what successful leadership requires. Essential aspects of a creating the right coaching environment are discussed, including body language and interaction style, having critical conversations, asking good questions, and using active listening skills. Through practical application exercises, participants have the opportunity to practice strategies and tactics for effective coaching.

Who should attend

The target audience is executive leaders, department leaders, managers, and project managers. This course can be beneficial for all employees.

What you will achieve

• Assess how your style impacts the coaching culture.
• Identify the characteristics of a successful coaching interaction.
• Apply the strategies and tactics for coaching.
• Exhibit confidence and agility in coaching conversations.

Key Takeaways

• Be aware of your body language and interaction style.
• Ask good questions.
• Harness the power of listening.
• Follow an effective coaching process.

What you will learn

Course Outline

Module 1: Leadership Story

• Definition of Coaching
• Accessibility Quotient
• Creating the Right Environment

Module 2: Interaction Styles

• Overview
• Interaction Styles Concept
• Patterns of Behavior
• Action–Orientation Dimension
• Emotion–Orientation Dimension
• Recognizing Inquiry or Advocacy
• Interaction Styles Quadrants
  • Emotive, Inquire, Advocate, Reserved
• Style Flexing
• How to Influence Different Styles

Module 3: Conflict in the Organization

• Conflict Choices
• The Platinum Rule

Module 4: Creating a Coaching Environment

• Critical Conversations
  • Ladder of Inference
  • Create the Right Mindset
  • Characteristics of a Good Coach
• Asking Good Questions
• The Power of Listening
  • Listening Concepts
  • Active Listening
  • Listening Fishbowl Demonstration
  • Keys to Effective Listening
• Effective Coaching Process
  • GROW Model
  • Delivering Feedback
  • Coaching for a Correction