Developing a Process-Centric Architecture

This course provides an introduction to the principles, methodologies, and tools required to manage the processes, activities, and reporting relationships in a process-centric organization. The course focuses on the development of a process architecture and especially on defining value chains and process performance measures, and aligning them with the organization’s strategic goals. The course relies on the use of business process frameworks and benchmarks to quickly create an architecture and a performance measurement system. Similarly, the course focuses on defining performance measures and aligning them to organization strategies and to specific value chains and processes. The alignment of performance measures relies on a balanced scorecard approach, adopted for process work.

The course also considers process governance issues and how one can align core processes with enabling processes and resources to create a comprehensive process architecture.

Finally, the course considers how an organization can establish a BPM Center of Excellence that manages process work at the enterprise level, monitoring processes and prioritizing process change efforts.

Prerequisites

MDP260 Principles of Business Process Management