Session Four: High Performing, Engaged Teams

In the fourth classroom training session of the Emerging Leaders Certificate Program, participants learn how to optimize team performance. Building on what you learned in the prior session, Hiring and Developing Peak Performers, participants now learn the technique of servant leadership and how to manage performance in a team setting.

You will learn to:

  • determine when and when not to use teams;
  • distinguish between teams and work groups;
  • build teams that become self-sustaining; and
  • engage talent through diversity, inclusion and collaboration.

Key take away: Creating a team environment that brings out the best "can do" and "will do" attitudes.

Session Modules

Module 1: What is a Team?

  • What makes a good team
  • Team development stages
  • The leader's evolving role

Module 2: Forming Your Team

  • Understanding your teammates
  • Complementary skills

Module 3: Constructive Conflict — Stormy Weather

  • Team challenges
  • Fallback behavior
  • Thomas-Kilmann conflict instrument
  • Generating constructive conflict

Module 4: Developing Norms

  • Roles and responsibilities
  • Mutual accountability
  • Decision-making
  • Problem solving

Module 5: Leading Your High Performing Team

  • Achieving commitment
  • Motivation theories
  • Building engagement

Pre-Session Assignments

  • Read articles, summaries and/or cases
  • Watch videos

Estimated Time Commitment: 2–4 hour

Post-Session Action Planning and Instructor-Facilitated Coaching Session

  • Meet with manager to review what was learned in the session and your action plan
  • Group Coaching Forum #3

Estimated Time Commitment: 2 hours