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Management Leadership : Conflict Management, Problem Solving and Decision Making
Conflict Management, Problem Solving and Decision Making
Great leaders use conflict to fuel creative solutions and understand how to make better, faster decisions on the fly. These course offerings are for anyone who is faced with making important decisions, solving challenging conflicts, and maximizing team problem-solving efforts.
Conflict Management, Problem Solving and Decision Making: Traditional Classroom |
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Course Outline |
Problem resolution is a "three step" process. Step one explores the boundaries of the problem and defines it; step two examines potential solutions and establishes criteria for the logical selection of a solution. Step three evaluates solutions on the criteria to identify the solution most consistent with the desired outcome or objectives.
Please note that prices are subject to change without notice.
This is a one-day highly interactive workshop in which you will learn a well-developed process for generating and developing creative solutions to all kinds of problems. This will include a guided yet flexible approach to accessing our innate capacity for creative ideas. Starting by identifying barriers to new thinking, you will be re-introduced to the operating characteristics of the creative Smartware™ we all are born with. You will take away a flexible and simple process for identifying opportunities, opening new paths of exploration, and generating break-out ideas when you need them, whether with colleagues, clients, or even when alone. Most of class time will involve working in small groups on both case studies and real participant-offered problems.
Please note that prices are subject to change without notice.
Making business decisions is your most important function as a leader - and your riskiest. Every leader is expected to make strategically sound decisions, but decisions are more than judgment calls based on experience and domain-specific knowledge. Leaders are made or broken by the quality of their decisions. Surprisingly, many of us approach decision making in a way that neither puts enough options on the table nor permits sufficient evaluation to ensure that we can make the best choice. Strategic decision making employs processes and tools to solve problems taking into consideration all elements affected by the decision and the resulting potential outcomes.
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This course is part of the Advanced Certificate in Management, a program geared toward managers looking to enhance higher-level management competencies such as decision-making, talent management, coaching, motivation and more.
Please note that prices are subject to change without notice.
Whether knowingly or not, people negotiate everyday when they haggle over price, decide which movie to see, discuss the conditions of employment, or settle terms and conditions of a contract. The program is designed to help you acquire the necessary concepts, skills, and techniques to prepare for and conduct successful negotiations.
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This course is part of the Certificate in Leadership , a comprehensive program designed to develop practical leadership capabilities such as influencing, coaching, change management, negotiations, and more.
Please note that prices are subject to change without notice.
Any one working with others will experience situations where confrontations and conflicts occur. There will always be conflict. It is critical to our professional survival that we know how to analyze and respond to conflict situations and what communication skills to use to manage it successfully. This course is designed to give participants the opportunity to focus on specific skills, tools and techniques to strengthen and expand their ability to work creatively with all types of conflict and improve effectiveness in interpersonal relationships and negotiations. Throughout the two days participants practice applying skills, tools and different approaches to their own specific conflict situations. A variety of individual, pair and team exercises are structured that allow the participants to experience “Real” plays and exchange constructive feedback on conflict style and skills.
Please note that prices are subject to change without notice.
This class will focus on those interpersonal skills that are essential in establishing and maintaining mutual satisfying and rewarding professional and personal relationships. This course will identify a number of approaches effective in both resolving and managing conflict.
Participants will learn the importance of understanding their behavioral preferences by taking the DiSC profile evaluation. They will then have the opportunity to relate these insights to the ways in which they might modify their behaviors to achieve greater trust and rapport in their workplace relationships.
Class generated real world conflict situations will be analyzed through a role-play and debriefing process. These exercises will allow participants to develop action plans.
Please note that prices are subject to change without notice.
Our leadership and management courses and certificate programs may be customized for your organization by integrating your business processes and company language. Not sure which programs are right for you and your organization? Feel free to call one of our training consultants at 1.800.288.7246 or contact us for more information.
