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Management Leadership : Performance Improvement, Supervisory and Management Skills
Performance Improvement, Supervisory and Management Skills
Supervisors and managers are not only accountable for their own priorities and deadlines, but also for those of their employees. The following courses will help you balance the competing and challenging demands that managers face on a daily basis as well as promote successful supervision.
Performance Improvement, Supervisory and Management Skills: Traditional Classroom |
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Course Outline |
Organizations that are best able to capture, harness, and develop their human capital will flourish and succeed over the long term. Your organizations' success is determined by the performance of your people. Successful organizations are those that have an all-encompassing approach to talent and performance management who are able to link tools, systems, people and processes together to motivate employees to work at their peak, keep them aligned with the culture and corporate objectives, and build future leaders throughout the enterprise.
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This course is part of the Advanced Certificate in Management, a program geared toward managers looking to enhance higher-level management competencies such as decision-making, talent management, coaching, motivation and more.
For scheduling information beyond the above dates, call 1.800.288.7246 (US Only) or +1.978.649.8200.
Please note that prices are subject to change without notice.
When it comes to developing talent providing quality feedback is the most underutilized "tool" in any manager's toolkit. Most managers are able to intuitively assess and describe employee performance issues, but what is difficult is communicating this information to the employee. Nearly all managers dread initiating these conversations and often avoid them, particularly if they have a congenial relationship with the employee otherwise. Frequently, the area for development relates to difficult to quantify behaviors. Discussing these issues with an employee can seem out of the question — after all, what if the relationship between the manager and employee is somehow damaged? The underlying problem is the inability to translate what is "known" into effective words that are both comfortable to say and will have the right effect on the employee.
Please note that prices are subject to change without notice.
Problem resolution is a "three step" process. Step one explores the boundaries of the problem and defines it; step two examines potential solutions and establishes criteria for the logical selection of a solution. Step three evaluates solutions on the criteria to identify the solution most consistent with the desired outcome or objectives.
Please note that prices are subject to change without notice.
This course provides you with both useful ideas and practical tools to improve your overall supervisory and management effectiveness. Mid-level and front-line managers and supervisors are the driving force for improving performance, productivity, quality, and innovation in today’s organizations. Whatever pressures and opportunities face you, this seminar will provide you with useful new skills and insights.
Please note that prices are subject to change without notice.
Making hiring mistakes is costing organizations millions of dollars every year! The current cost of replacing an employee is 1 to 3 years of that employee's salary. Even when companies do make the right hires, they often neglect to have a detailed plan for bringing new people on board. In this course you will learn how to plan for success in the hiring and onboarding process. You will receive a handbook that covers every aspect of the process, from analyzing the job and quantifying interview responses to methods for integrating new hires. Also included are hundreds of behavior-based questions and forms to help you hire the right people for the right jobs and bring them successfully on board.
Please note that prices are subject to change without notice.
Most managers are able to intuitively assess and describe employee performance issues, but what is difficult is communicating this information to the employee. Nearly all managers dread initiating these conversations and often avoid them whenever possible causing performance issues to worsen over time. Frequently, the area for development relates to behaviors which are difficult to quantify: interpersonal skills, personality traits, motivation and attitude. The underlying problem is the inability to translate what is "known" into words that are both comfortable to say and effective. Using a proven approach called the Performance Continuum Feedback Method, learn to create messages that bypass the need to raise negative performance examples during feedback discussions. Learn to craft messages designed to enable employees to remain open to feedback and amenable to change, as opposed to being drawn into a confrontational exchange.
For scheduling information beyond the above dates, call 1.800.288.7246 (US Only) or +1.978.649.8200.
Please note that prices are subject to change without notice.
Deploying a high performance program such as Lean is an effective way to optimize operations, reduce costs, cut cycle time and increase customer satisfaction. However, Lean is experiencing the same fate as its operations optimization predecessors. Lean does not withstand the test of time better than any other program despite its proven value. For the past century organizations have been on a quest for a high performance approach that is sustainable. During that time many worthwhile techniques have come and gone. We have studied this phenomenon and believe we have discovered several root causes. Most optimization programs are implemented without building a solid foundation to support and sustain the effort over time. Foundation elements include effective leadership, change management, building the proper culture, understanding resistance to change, communication and project planning/management.
Please note that prices are subject to change without notice.
If you have trouble saying “no,” or feel that people do not really listen to you, this workshop is for you! It will empower you to state your case, resolve conflict, and negotiate positive outcomes — and give you fail-proof techniques to insure you will be heard.
For scheduling information beyond the above dates, call 1.800.288.7246 (US Only) or +1.978.649.8200.
Please note that prices are subject to change without notice.
Managing your time and energy proficiently is the key to meeting the constant challenges in today's workplace. This course provides an opportunity to learn and practice skills you can apply immediately to accomplish your goals by focusing on the priorities that give you and your organization the highest payoff.
For scheduling information beyond the above dates, call 1.800.288.7246 (US Only) or +1.978.649.8200.
Please note that prices are subject to change without notice.
Increasing profits and performance are two of the major responsibilities of every manager. This 2-day course will enable you to communicate confidently using financial data and gain practical insights into the crucial financial measurements used by top management.
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This course is part of the Certificate in Management, a program designed to hone key management competencies such as delegation, communications, performance management, writing skills, and more.
For scheduling information beyond the above dates, call 1.800.288.7246 (US Only) or +1.978.649.8200.
Please note that prices are subject to change without notice.
This course relates both traditional and new marketing concepts to today's fast-paced, competitive and segmented business environment, with the emphasis on relating marketing theory to practical and effective real-world solutions. Both industrial and consumer situations will be considered with a strong focus on new product/service introduction, and product/service life cycle extension.
For scheduling information beyond the above dates, call 1.800.288.7246 (US Only) or +1.978.649.8200.
Please note that prices are subject to change without notice.
It's hard to imagine anyone who doesn't need to become more proficient at gathering and analyzing information and generating innovative solutions to difficult issues. If you are not good at this, it's likely that those with whom you compete for promotions and added responsibilities, will be. If your organization is not good at this, it's likely your competitors will be.
For scheduling information beyond the above dates, call 1.800.288.7246 (US Only) or +1.978.649.8200.
Please note that prices are subject to change without notice.
Project managers are in a position to influence the financial performance of their organizations. Project managers also have a need to communicate the value of their projects to senior managers in a common language. This course helps project managers understand common business financial terms, and assess how their projects influence organizational performance.
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This course is part of Project Management Masters Certificate, a program geared toward project managers looking to obtain the skills that are expected of them in order to advance to higher-level project management positions.
For scheduling information beyond the above dates, call 1.800.288.7246 (US Only) or +1.978.649.8200.
Please note that prices are subject to change without notice.
Our leadership and management courses and certificate programs may be customized for your organization by integrating your business processes and company language. Not sure which programs are right for you and your organization? Feel free to call one of our training consultants at 1.800.288.7246 or contact us for more information.
