Management and Leadership

Leading and Developing High-Performance Teams

• Traditional Classroom: 1-day
• Virtual Instructor-led: Two 3-3.5 hour sessions; Three 2-hour sessions

Teams are needed because the world we live in requires constant experimentation and a continual response to changing conditions. In our exploration of new conditions and possibilities, we have to rapidly integrate new partners and different work disciplines. The team structure adapts most easily to changing conditions and has the greatest potential for creative solutions and new approaches to work challenges.

This interactive course provides a successful team development process that facilitates the development of a new team or the revitalization of an existing team. Whether your team is an ongoing work group or a special project-based team of limited duration, you will rapidly increase its effectiveness with the use of these teamwork tools and skills.

Target Audience

Individuals who will benefit from this course include:

• Managers, program leaders, and project leaders
• Supervisors
• Team leaders
• Team members
• Individuals who wish to lead teams to high performance

Learning Objectives

• Utilize tools to build a foundation for high-performing teams.
• Understand seven factors that teams need.
• Create an open environment for open communication.
• Build stronger relationships by developing trust.
• Understand other people’s communication styles and needs.
• Understand the importance of emotional intelligence.
• Distinguish between effective and ineffective feedback.
• Identify personal “triggers” that may require emotional self-regulation.
• Identify specific listening behaviors necessary for personal growth.
• Practice using five key communication skills in a performance feedback situation.

Course Outline

Session 1: Setting the Foundation for Building High-Performance Teams

• Introductions, Objectives, and Overview
• Five Dysfunctions of a Team
• Seven Elements of Successful Teams
• Interaction Styles
  • Video: Personality and the Brain
  • Style Flexing
• Psychological Safety
• Foundation Tools
  • Goals, Roles, and Process
  • Agenda
  • Ground Rules
  • Strengths, Challenges, Needs
  • Team Requirements Activity
• Principles for Interactions
  • Key Communication Skills
  • Building Trust
  • Video: Covey — The High Cost of Low Trust
  • Credibility Self-Assessment

Session 2: Emotional Intelligence and Feedback Skills

• Emotional Intelligence
  • Team Activity: How Do You React to Feedback?
  • The Neuroscience of Emotions
  • Video: Rethinking Thinking — The Ladder of Influence
  • Five Components of Emotional Intelligence
  • EI and Performance Feedback
• Communicating Effectively
• Giving Feedback
  • Team Activity: Challenges/Lessons Learned in Feedback
  • Video: Sheila Heen — How to Use Others’ Feedback to Learn and Grow
  • What Feedback Is and Isn’t
  • Using the DESC Model to Give Feedback
  • Feedback Role-Play Activity
  • Development Coaching and Feedback Techniques
• A Productive Conversation Mindset
  • Using Empathy
• Team Activity: Stop/Start/Continue
• Action Planning

MDP645 Course Code