Online Project Quality Management

  •  day(s)Duration
  •  day(s)Duration
  • 1.2 CEU/12 PDU/Credits/Units
  • MDO271bCourse Code
  • send to printer

Course description

The Online Project Quality Management course is intended to enable you to perform the tasks listed below.

  • Incorporate the processes of the Project Quality Management Knowledge Area into day-to-day project management activities
  • Describe the Project Quality Management process interactions and data flow
  • Describe the concept of quality and discuss its importance
  • Describe how Project Quality Management addresses the management of the project and the product of the project
  • Identify the different types of customer expectations
  • Describe how to balance quality against other competing project constraints
  • Describe the components of continuous quality improvement
  • Create a quality management plan
  • Create a process improvement plan
  • Identify the components of quality audits
  • Create a cause-and-effect diagram to perform a root cause analysis
  • Interpret basic control charts and identify where process adjustments need to occur
  • Develop a Pareto diagram to prioritize key issues

Course Features

Course content is broken down into Modules and Topics. Participants explore the content using a variety of interactive methods, including:

  • roll-overs which uncover more detailed information on particular terms
  • pop-ups which allow participants to explore diagrams, templates, and processes in more depth
  • an avatar, or animated mentor, who offers additional content that expands the topics on selected pages
  • knowledge checks that give participants a chance to review important points
  • practice exercises that present challenges and opportunities using a case study (Participants practice applying the content learned using real-world tools and techniques to solve the case study problems.)
  • graded quizzes identify topics participants have mastered and those they might need to study more
  • a graded final exam validates the knowledge gained and skills mastered for the time committed

In addition to individual interactivity, CEG also offers a learning community and social learning tools that allow participants to share with each other and gain a broader understanding from a variety of perspectives. Participants can take advantage of lively discussion boards and instructor-led chat sessions.

Course Expectations

To fulfill the requirements of this course and receive your final grade, make sure that:

  • All quizzes have been completed with a score of 70% or better
  • The final exam has been completed with a score of 70% or better

Who should attend

This course is primarily designed for people who have project management responsibilities. It is also for project leaders or anyone who will be performing in those roles in the future. Individuals taking this course should have at least two years of experience working on project teams.

Course Outline

Module 1: Introduction to Project Quality Management

  • Overview of Quality
  • Foundations of Quality Management
  • Overview of Project Quality Management

Module 2: Plan Quality Management

  • Overview of the Plan Quality Management Process
  • Inputs to the Plan Quality Management Process
  • Tools and Techniques for the Plan Quality Management Process
  • Outputs from the Plan Quality Management Process

Module 3: Perform Quality Assurance

  • Overview of the Perform Quality Assurance Process
  • Inputs to the Perform Quality Assurance Process
  • Tools and Techniques for the Perform Quality Assurance Process
  • Outputs from the Perform Quality Assurance Process

Module 4: Perform Control Quality Control

  • Overview of the Control Quality Process
  • Inputs to the Control Quality Process
  • Tools and Techniques for the Control Quality Process
  • Outputs from the Control Quality Process

What you will learn


For an updated schedule for this course, please call us at 1.800.288.7246 (US) or +1.978.649.8200.