Introduction to Business Process Modeling, Analysis and Design

  •  day(s)Duration
  • 21 CDU/2.1 CEU/21 PDU/Credits/Units
  • MDP262BCourse Code
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  • This course is part of the Business Process Management Professional program that provides the practical tools and foundation used in analyzing business processes and redesigning or improving processes.

Course description

This course provides an introduction to the skills and techniques required to analyze and design new processes or to redesign and improve existing processes. This course focuses on identifying opportunities for process change and presents the process analysis, modeling and design techniques and tools required to improve performance. Participants will learn to scope specific processes using graphical models to document results. And, they will learn how to define measurement techniques for evaluating outcomes. They will also learn how to model As-Is and To-Be process workflows using BPMN notation. The course is organized around a universally applicable case study that will be developed by attendees working in teams. The approach is hands-on and business oriented and attendees will be able to immediately apply what they learn within their own organization.

Who should attend

This course is designed for business analysts and practitioners and provides a comprehensive introduction to the skills and techniques used in analyzing business processes and redesigning or improving processes. This Analysis and Design course is a must for business and IT architects, analysts and designers involved in process-managed organizations, process-based change, and the automation of process solutions. TQM, Lean and Six Sigma team members, requirements specialists, project managers, HR competency professionals and change agents will all benefit from the knowledge and skill acquired in this course.


MDP260 is a prerequisite for all courses in the BPM Curriculum.

What you will achieve

  • Understand the principles and benefits of proven analysis and design techniques
  • Understand how to identify opportunities for improving business process performance
  • Understand the roles and responsibilities of the people in the process
  • Understand how to develop a common language for describing business processes

What you will learn

  • How to appropriately analyze and scope a business process problem
  • How to create BPMN process flow diagrams
  • How to select and apply the proper tools and techniques to model, analyze, manage, measure and improve processes
  • How to apply creative thinking approaches and design techniques to process improvement
  • How to develop critical measures for evaluating business process performance
  • How to develop and apply testing, and validating methods to new process designs

This course is currently not scheduled. To be notified of the next available date, provide us with your information. Or, if you have a group to train, contact us to learn more about bringing this course onsite to your location:

Call: 1.800.288.7246 (US ONLY) or +1.978.649.8200


Form: Corporate Onsite Request Form