Building Cultural Intelligence

  •  day(s)Duration
  • MDP371Course Code
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Course description

One of the most frequently cited reasons for failure in international mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision making, problem solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and customs. In this course, participants will build cultural intelligence and gain skills to help them succeed cross-culturally. Focal countries depend on participant needs but usually include India, Japan, France, and Mexico.

Who should attend

Functional managers, project managers, consulting professionals, and individual contributors responsible for achieving results through cross-cultural teams; competitive advantage through multi-cultural alliances; or higher performance through multi-sourcing arrangements

What you will learn

  • How culture affects performance
  • The meaning of cultural intelligence
  • The four layers of culture model
  • How their organization manifests the four layers of culture
  • How values influence cross-cultural decision-making and problem-solving
  • The three basic assumptions underlying all cultures
  • How to use the basic assumptions to boost cultural intelligence
  • How to diagnose cross-cultural conflicts
  • The cultural context for 3 – 4 focal countries (usually India, Japan, France, and Mexico)
  • How to prepare successfully for a cross-cultural encounter
  • How to apply learning to the work environment

Course Outline
  • Opening
    • Introductions and course orientation
    • Icebreaker: Your cross-cultural experiences
  • Culture and Performance
    • Presentation: Culture and performance
    • Simulation: A cross cultural experience
  • Building Cultural Intelligence
    • Presentation: The elements of culture
    • Activity: Diagnosing your organization’s culture
    • Discussion: Understanding the values that govern your decision-making and problem solving
    • Activity: Basic Assumptions Quiz
    • Presentation: Identifying basic assumptions – the foundation for culture
    • Discussion: How understanding basic assumptions helps navigate cultures successfully
  • Applying Cultural Intelligence
    • Case Studies: Practicing cultural intelligence through country-specific case studies
    • Discussion: Investigating culture clash – What’s really going on?
  • Course Closure

This course is currently not scheduled. To be notified of the next available date, provide us with your information. Or, if you have a group to train, contact us to learn more about bringing this course onsite to your location:

Call: 1.800.288.7246 (US ONLY) or +1.978.649.8200


Form: Corporate Onsite Request Form