Advanced Techniques for Modeling, Analysis and Design

This course builds on the methods and techniques introduced in the CEG course, Introduction to Business Process Modeling, Analysis and Design. It uses the same basic model and approach, and assumes a familiarity with basic modeling techniques. It provides information about advanced analysis, measurement and redesign techniques. Where the first class stresses basic diagramming and analysis techniques, this class examines advanced techniques. We will, for example, consider where Lean techniques are best employed, how to model customer processes, and how to capture business rules. This class will consider a new case study and give students a chance to work through the entire case study. We will drill deeper into some aspects and consider how automation and human performance technology can be employed to solve some of the more complex problems encountered in the redesign.

Prerequisites

Business Process Management Professional Certificate