Duke Unitersity Management Training

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Online Project Quality Management

  •  day(s)Duration
  •  day(s) Duration
  • 1.2 CEU/12 PDU/Credits/Units
  • MDO271bCourse Code

The Online Project Quality Management course is intended to enable you to perform the tasks listed below.

  • Incorporate the processes of the Project Quality Management Knowledge Area into day-to-day project management activities
  • Describe the Project Quality Management process interactions and data flow
  • Describe the concept of quality and discuss its importance
  • Describe how Project Quality Management addresses the management of the project and the product of the project
  • Identify the different types of customer expectations
  • Describe how to balance quality against other competing project constraints
  • Describe the components of continuous quality improvement
  • Create a quality management plan
  • Create a process improvement plan
  • Identify the components of quality audits
  • Create a cause-and-effect diagram to perform a root cause analysis
  • Interpret basic control charts and identify where process adjustments need to occur
  • Develop a Pareto diagram to prioritize key issues

Course Features

Course content is broken down into Modules and Topics. Participants explore the content using a variety of interactive methods, including:

  • roll-overs which uncover more detailed information on particular terms
  • pop-ups which allow participants to explore diagrams, templates, and processes in more depth
  • an avatar, or animated mentor, who offers additional content that expands the topics on selected pages
  • knowledge checks that give participants a chance to review important points
  • practice exercises that present challenges and opportunities using a case study (Participants practice applying the content learned using real-world tools and techniques to solve the case study problems.)
  • graded quizzes identify topics participants have mastered and those they might need to study more
  • a graded final exam validates the knowledge gained and skills mastered for the time committed

In addition to individual interactivity, CEG also offers a learning community and social learning tools that allow participants to share with each other and gain a broader understanding from a variety of perspectives. Participants can take advantage of lively discussion boards and instructor-led chat sessions.

Course Expectations

To fulfill the requirements of this course and receive your final grade, make sure that:

  • All quizzes have been completed with a score of 70% or better
  • The final exam has been completed with a score of 70% or better

Course Schedule


For an updated schedule for this course, please call us at 1.800.288.7246.