Lean Six Sigma and Business Process

Business Process Management Certification

• Traditional Classroom: 5-day
• Virtual Instructor-led: Ten 3.5 hour sessions

This program provides business process management (BPM) practitioners the fundamental knowledge, skills, and competencies that are generally recognized and accepted as best practice. The course will offer a general overview of BPM knowledge areas and the skills necessary to become proficient in the practice of BPM. Our certificate program provides comprehensive training for those individuals who need to manage business processes. It is aligned with the industry best practices adopted from Lean, Six Sigma, and the BPM Common Body of Knowledge (BPM CBOK^®) as developed by the ABPMP (Association of BPM Professionals). We make these best practices come alive in a practical way to be applied immediately.

Target Audience

This course is a foundational program for those interested in business process improvement. It is designed for business managers, business analysts, and practitioners involved in process-based change and addresses both the human side and the automation of process solutions.

Learning Objectives

• Describe and explain business process management.
• Understand the scope of BPM activities.
• Establish a life cycle framework for BPM.
• Recognize the five phases of BPM.
• Align processes to strategy.
• Manage change effectively.
• Learn the process modeling techniques and tools.
• Measure success at the enterprise level.

Key Takeaways

• A thorough understanding of business process management (BPM)
• Structured approach to applying BPM
• The best tools and models to support BPM initiatives
• Mature approaches and governance to manage BPM transformations
• Recognize tools and models to address change management
• Blueprint for success and next steps

Course Outline

Module 1: What Is Business Process Management?

• Definition
• Scope
• BPM Life Cycle Framework
• The Five Phases
  • Strategy
  • Design & Plan
  • Execute & Measure

Module 2: Align Process to Strategy

• Types of Processes
• Activities
• Disciplines

Module 3: Process Modeling

• Repository
• Tools
• Levels
• Validation
• Analysis

Module 4: Develop Initiatives

• Building Process-Oriented Organization and Engagement
• Organizational Change
• Roles and Governance

Module 5: Implement Change

• Model to Address Change
• Change Management Techniques

Module 6: Measure Success

• Enterprise Process Management
• Action Planning and Next Steps

Module 7: Exam Review